Privacy Policy

1. Introduction

Welcome to Sell Karo Online ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

2. Information We Collect

2.1 Personal Information

• Contact Information: Name, email address, phone number, company name
• Business Information: Business type, industry, marketplace requirements
• Communication Data: Messages, inquiries, feedback, and support requests
• Service Preferences: Information about services you're interested in

2.2 Technical Information

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, time spent, links clicked, search queries
• Cookies and Tracking: Session cookies, analytics cookies, preference cookies
• Log Files: Server logs, error logs, access logs

2.3 Third-Party Information

• Social Media: Information from social media platforms when you connect with us
• Analytics: Data from Google Analytics and other analytics services
• Payment Processors: Transaction information (we don't store payment details)

3. How We Use Your Information

3.1 Service Provision

• Provide and maintain our e-commerce services
• Process service requests and inquiries
• Deliver requested information and materials
• Communicate about services and updates

3.2 Business Operations

• Improve our website and services
• Analyze usage patterns and trends
• Develop new features and offerings
• Ensure website security and functionality

3.3 Communication

• Respond to your inquiries and requests
• Send service-related notifications
• Provide customer support
• Share relevant business updates (with consent)

3.4 Legal Compliance

• Comply with applicable laws and regulations
• Protect our rights and property
• Prevent fraud and abuse
• Respond to legal requests

4. Information Sharing and Disclosure

4.2 Service Providers

We may share information with trusted third-party service providers who:

• Host our website and services
• Provide analytics and marketing tools
• Process payments and transactions
• Deliver customer support services

4.3 Legal Requirements

We may disclose your information when required by law, including:

• Court orders or legal proceedings
• Government investigations
• Regulatory compliance requirements
• Protection of rights and safety

5. Data Security

5.1 Security Measures

We implement appropriate technical and organizational security measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication
• Secure hosting and infrastructure

5.2 Data Retention

We retain your information only as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

6. Your Rights and Choices

6.1 Access and Control

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Object to certain processing activities

6.2 Communication Preferences

You can:

• Opt out of marketing communications
• Unsubscribe from newsletters
• Control cookie preferences
• Manage notification settings

6.3 Data Portability

You can request a copy of your information in a portable format.

7. Cookies and Tracking Technologies

7.1 Types of Cookies

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand website usage
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used for targeted advertising

7.2 Cookie Management

You can control cookies through:

• Browser settings and preferences
• Cookie consent banner
• Third-party opt-out tools
• Our cookie management page