Terms of Service

1. Introduction

Welcome to Sell Karo Online ("we," "our," or "us"). These Terms of Service ("Terms") govern your use of our e-commerce services, including marketplace management, digital marketing, web development, and related services. By accessing or using our services, you agree to be bound by these Terms.

2. Services Description

We provide comprehensive e-commerce solutions including but not limited to:

• Marketplace Management: Account setup, SEO optimization, A+ content creation
• Performance Advertising: PPC campaigns, social media advertising, Google Ads
• Content Creation: Product photography, graphic design, video content
• Web Development: E-commerce websites, marketplace integrations
• Analytics & Reporting: Performance tracking, ROI analysis, optimization

All services are provided on an "as-is" basis and may be modified or discontinued at our discretion.

3. Client Responsibilities

3.1 Account Access

• Provide necessary marketplace account access and credentials
• Ensure account compliance with marketplace policies
• Maintain account security and notify us of any issues
• Provide accurate business information and documentation

3.2 Content & Materials

• Provide high-quality product images and descriptions
• Ensure all content complies with marketplace guidelines
• Obtain necessary rights and permissions for content
• Review and approve content before publication

3.3 Communication

• Respond to requests for information within reasonable timeframes
• Provide feedback on campaigns and performance
• Notify us of any business changes or special requirements
• Maintain professional communication throughout the engagement

4. Payment Terms

4.1 Service Fees

• Service fees are outlined in individual service agreements
• All fees are quoted in Indian Rupees (INR) unless otherwise specified
• Fees are subject to change with 30 days written notice
• Additional services may incur additional charges

4.2 Payment Schedule

• Initial payment required before service commencement
• Ongoing services billed monthly or as per agreement
• Payment due within 15 days of invoice date
• Late payments may result in service suspension

4.3 Refunds & Cancellations

• No refunds for completed services or work performed
• Partial refunds may be considered for cancelled ongoing services
• 30-day notice required for service cancellation
• Setup fees are non-refundable

5. Intellectual Property

5.1 Our Intellectual Property

• We retain ownership of our proprietary tools, processes, and methodologies
• Client-specific work product becomes client property upon full payment
• We may use anonymized data for case studies and marketing
• Portfolio rights to showcase completed work

5.2 Client Intellectual Property

• Clients retain ownership of their brand assets and content
• We use client materials only for agreed-upon purposes
• Client grants us license to use materials for service delivery
• We respect all trademark and copyright protections

5.3 Third-Party Content

• We may use licensed stock photos and third-party tools
• Clients are responsible for third-party content licensing
• We ensure compliance with third-party terms of service
• Attribution provided where required by third-party licenses

6. Service Delivery

6.1 Timeline & Deadlines

• Project timelines are estimates and may vary based on complexity
• Delays caused by client feedback or changes may extend timelines
• We communicate promptly about any timeline changes
• Rush services may be available at additional cost

6.2 Quality Standards

• We maintain professional quality standards for all deliverables
• Client feedback is incorporated within reasonable scope
• Revisions are included as specified in service agreements
• Final approval rests with the client

6.3 Communication & Updates

• Regular progress updates provided throughout projects
• Client portal access for project tracking and communication
• Response to inquiries within 24-48 hours during business days
• Emergency support available for critical issues

7. Performance & Results

7.2 Performance Metrics

• We provide regular performance reports and analytics
• Key metrics tracked include traffic, conversions, and ROI
• Performance optimization based on data analysis
• Benchmark comparisons against industry standards

7.3 Continuous Improvement

• Regular strategy reviews and optimization recommendations
• Adaptation to marketplace algorithm changes
• Testing of new approaches and technologies
• Client education on best practices and trends

8. Confidentiality & Data Protection

8.1 Confidential Information

• We maintain strict confidentiality of client business information
• Non-disclosure agreements available upon request
• Access to client accounts limited to authorized personnel
• Secure handling of all sensitive business data

8.2 Data Security

• Industry-standard security measures for data protection
• Regular security audits and updates
• Encrypted transmission of sensitive information
• Compliance with applicable data protection regulations

8.3 Third-Party Access

• Third-party tools used only with client consent
• Vendor agreements include confidentiality provisions
• Client data never sold or shared for marketing purposes
• Regular review of third-party security practices

9. Limitation of Liability

9.2 Excluded Damages

• We are not liable for indirect, incidental, or consequential damages
• Lost profits, business interruption, or data loss not covered
• Third-party actions or marketplace policy changes
• Client business decisions or market conditions

9.3 Force Majeure

• We are not liable for delays due to circumstances beyond our control
• Includes technical failures, natural disasters, and government actions
• Reasonable efforts made to minimize impact of such events
• Communication provided about any service interruptions

10. Termination

10.1 Termination by Client

• 30-day written notice required for service termination
• Final payment due for services rendered up to termination date
• Client data and materials returned within 30 days
• Ongoing obligations survive termination where applicable

10.2 Termination by Us

• We may terminate for material breach of these terms
• 30-day notice provided except for immediate termination cases
• Pro-rated refunds for prepaid services not yet delivered
• Assistance with transition to new service providers

10.3 Post-Termination

• Confidentiality obligations continue after termination
• Client retains ownership of delivered work product
• We may retain anonymized data for business purposes
• Final accounting and settlement within 30 days

11. Dispute Resolution

11.1 Good Faith Resolution

• Parties agree to attempt good faith resolution of disputes
• Direct communication encouraged before formal proceedings
• Mediation may be required before legal action
• Reasonable timeframes for response to concerns

11.2 Governing Law

• These terms governed by laws of India
• Disputes subject to jurisdiction of courts in Noida, Uttar Pradesh
• International clients may choose alternative dispute resolution
• Arbitration clauses available in service agreements

11.3 Class Action Waiver

• Parties waive right to participate in class action lawsuits
• Disputes resolved on individual basis only
• Collective action prohibited by these terms
• Individual rights preserved under applicable law